Refund policy

1. Custom Designed Jewellery

• No Refunds: We do not offer refunds on custom-designed jewellery that has been pre-approved and manufactured according to the client/customer/purchaser’s specifications. Once a custom design has been approved by the customer and the manufacturing process has commenced, it is considered final and non-refundable.
• Happiness Guarantee: We do offer a happiness guarantee on custom designed and manufactured engagement rings and wedding bands. If you don't love the design we created or it differs from the expected design, we will re-make the product at no extra cost.

2. Items Damaged in Transit or Manufacturing Defects

• Return and Evaluation: If you receive an item that has been damaged in transit or does not meet the advertised manufacturing quality, you may return it to Brisbane Bayside Jewellers within 14 days of receipt for evaluation.
• Evaluation Process: Upon receiving the returned item, our expert jewellers will conduct a thorough evaluation to determine the cause of the issue. If the item is found to have a manufacturing fault or damage incurred during transit, we will discuss the appropriate remedy, which may include a refund, repair, or replacement.

3. Warranty Information

• For further details on warranty coverage, including the length and conditions of our warranty, please refer to our Terms and Conditions.

4. Design Approval Process

• For information regarding our design approval process, which outlines the steps from initial consultation to final approval, please refer to our Terms and Conditions.

Contact Us

• If you have any questions or need assistance with a return, please contact our customer service team at hello@brisbanebaysidejewellers.com.au