Shipping policy
Shipping Policy for Brisbane Bayside Jewellers PTY LTD
Thank you for choosing Brisbane Bayside Jewellers PTY LTD! We are dedicated to providing exceptional service and a seamless shopping experience. Please read our shipping policy below to understand how we handle shipping for both regular and custom orders.
1. Shipping Locations
We proudly ship Australia-wide. For customers within the Brisbane metro area, we offer hand delivery for both custom-made and stocked jewellery pieces. For areas beyond 80km from Brisbane metro, including rural and interstate locations, we will ship items via private courier or secured parcel services.
2. Processing Time
Orders for stocked items will be shipped within 1-7 business days, provided no changes or customizations are requested. Custom-made pieces will have varying lead times depending on the specific design and craftsmanship required. You will be notified of the estimated production time during the order process.
3. Shipping Rates
Shipping is FREE for all orders within Australia. No matter the size or value of your order, we will cover the cost of delivery to ensure your jewellery reaches you safely.
4. Free Shipping
We offer free shipping on all orders within Australia, regardless of order value. This applies to both custom-made and stocked jewellery pieces.
5. Order Tracking
Once your order has been dispatched, we will provide you with tracking details to monitor your delivery. You will receive a tracking number via email, and you can follow the progress of your order through the carrier's website.
6. Shipping Delays
While we strive to ship your order promptly, please note that shipping times may vary based on the lead time for custom-made items. Delivery times can also be affected by factors such as weather or carrier delays. We cannot guarantee specific delivery dates.
7. International Orders
For international customers, any applicable customs fees, import taxes, and duties are the responsibility of the customer. We recommend checking with your local customs office for further information before placing an order.
8. Address Accuracy
It is important that you provide accurate and complete shipping details during checkout. We cannot be held responsible for any delays or non-delivery caused by incorrect or incomplete addresses. Please double-check all details before submitting your order.
9. Lost or Damaged Items
If you are returning an item for repairs, resizing, or remodelling, it is your responsibility to ensure that the item is packed safely and securely to avoid any damage during transit. We accept no liability for lost or damaged items shipped to us. Please use a tracked and insured service when sending your jewellery back.
10. Returns and Exchanges
For returns and exchanges, including items for repairs, resizing, or remodelling, please refer to our [Returns and Exchanges Policy] page. It is important that the item is securely packed for its journey back to us, and we recommend using a tracked shipping method.
If you have any questions regarding our shipping policy or need assistance, please don’t hesitate to contact us at hello@brisbanebaysidejewellers.com.au. We’re always happy to help!
Thank you for supporting Brisbane Bayside Jewellers PTY LTD!
!